Dispute resolution facility

What is the Dispute Resolution Service?

The Dispute Resolution Service is offered by Toptasker.com.au to users who wish to contest the return or release of an existing Escrow Payment. This service is offered only for users who have used the Toptasker Payment Method.

If an issue arises wherein you wish to negotiate the return or release of a Escrow Payment, you have the option to file a dispute.

In all circumstances, we still encourage users to resolve project issues or disputes between themselves rather than use this service. It is provided only as a last resort should parties be unable to reach an agreement. 

For more information about the Dispute Resolution Service, please click here.

How can I file a dispute on my project?

Any Toptasker user can file a dispute as long as their project has a related Escrow Payment.

To file a dispute, follow these steps:

  • Hover over More and select Disputes.  

  • On the Disputes page, click Create New Dispute.

  • Enter the project ID to dispute and the users name you are disputing against. 

  • Write the amount you are disputing.

  • Describe your reason for the dispute in detail and attach any supporting evidence you may have. 

  • Enter the amount you are prepared to pay (if an employer) or wish to receive (if a freelancer) from the disputed Escrow payment/s. The amount can be between 0 and the total amount of the disputed Escrow Payment/s.

From Stages 1 to 3, you are encouraged to attach any files that could support your claims.

Once you file a dispute, the other party will be given a number of days (4 if the other party is a freelancer, 14 if the other party is an employer) to respond to the dispute. If the party does not respond within the given timeframe, the dispute will close in your favor.

For more information about the dispute process, please read this: Escrow Payment Dispute Resolution Policy

Can I dispute work that does not relate to a project?

No. You can only dispute a Escrow Payment related to a project. Escrow Payments sent through the "Other reason" option cannot be disputed.

Furthermore, you cannot file a dispute for invoices.

Note: The Toptasker Escrow Payment is the one being disputed, not the project itself.

Can I submit more evidence after the dispute has been escalated to Arbitration?

No. You are free to submit evidence for your dispute only from Stage 1 to Stage 3. Once the dispute has proceeded to Stage 4 (Arbitration), further evidence will no longer be accepted.

I accidentally clicked on the wrong button/typed the wrong amount! Could you change it back?

No. All actions made on the dispute system are final, binding, and irreversible. You are advised to be very careful when pressing a button or typing an amount.

I lost the dispute! Can I file for reconsideration?

No. All dispute verdicts are final, binding, and irreversible.

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